To report a power outage in Tokyo, Chiba, Saitama and Kanagawa
Toll free (24 hours): 0120-995-113
If you can’t get through on the toll free number, call the payable number of the service center for your area. Please note that there are different service centers for the Tokyo 23 Wards and the Tokyo western cities, and surrounding prefectures.
Tokyo Customer Center (Daiichi)
Service Area: Koto, Sumida, Edogawa, Katsushika, Taito, Arakawa, Adachi, Shibuya, Setagaya, Shinagawa, Meguro, Ota, Minato (including Daiba)
TEL: 03-6374-8936 (payable)
Tokyo Customer Center (Daini)
Service Area: Chiyoda, Chuo, Shinjuku, Toshima, Bunkyo,Itabashi, Kita, Nerima, Suginami, Nakano and Islands, Minato (excluding Daiba)
TEL: 03-6375-9786 (payable)
Tama Customer Center
Service Area: Tokyo areas outside the 23 Wards
TEL: 042-202-2546 (payable)
Chiba Daiichi Center
Service Area: Chiba Prefecture excluding the area mentioned in Daini (below)
TEL: 043-370-4586 (payable)
Chiba Customer Center (Daini)
Service Area: Funabashi, Kamagaya, Ichikawa, Shiroi, Narashino, Yachiyo, Urayasu, Kashiwa, Abiko, Matsudo, Nagareyama, Noda
TEL: 047-729-1716 (payable)
Saitama Service Center
Service Area: Saitama Prefecture
TEL: 048-638-5016 (payable)
Kanagawa Customer Center (Daiichi)
Service Area: Kawasaki City and Yokohama City (excluding Izumi area, a part of Totsuka and Konan)
TEL: 045-394-2176 (payable)
Kanagawa Customer Center (Daini)
Service Area: Kanagawa Prefecture excluding the above area
TEL: 046-408-5996 (payable)
Source: TEPCO (Tokyo)
Lead photo: iStock